Refund policy

 

Return Eligibility

  • You have 14 days after receiving your item to request a return.
  • Item must be in the same condition as received: unworn, unused, with tags, and in original packaging.
  • Receipt or proof of purchase is required.
To start a return, contact us at contact@secondbloomtokyo.com. Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

  • Custom products (special orders or personalized items)
  • Personal care goods (beauty products)
  • Sale items and gift cards

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return your item and make a separate purchase for the new item once the return is accepted.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, your original payment method will be refunded within 10 business days.

If more than 15 business days have passed since approval, contact us at contact@secondbloomtokyo.com.