Refund policy


Return Eligibility

  • You have 14 days after receiving your item to request a return.
  • Item must be in the same condition as received: unworn, unused, with tags, and in original packaging.
  • Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
  • The original shipping fee is not eligible for a refund. Refunds apply only to the returned item(s).
  • Receipt or proof of purchase is required.
To start a return, contact us at contact@secondbloomtokyo.com. Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

  • Custom products (special orders or personalized items)
  • Sale items and gift cards

Please contact us if you have questions about a specific item.

Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order. To be eligible for an exchange, the item must be in the same condition as received—unworn, unused, with all original tags attached, and in its original packaging.

Please note that customers are responsible for all shipping costs associated with exchanges, unless the item is defective or an incorrect item was sent.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, your original payment method will be refunded within 10 business days.

If more than 15 business days have passed since approval, contact us at contact@secondbloomtokyo.com.